Refund Policy

We aim to provide a high-quality event planning and service experience. Please take a moment to review our refund policy.

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1. Event Planning Services

For event planning services, we require a non-refundable deposit of 50% to secure your event date. This deposit covers the planning and time invested up until your event. The remaining balance is due 30 days before the event date.

• Cancellation: If you need to cancel your event:

  • More than 30 days before the event: You will receive a 50% refund of the balance paid (minus the non-refundable deposit).

  • Less than 30 days before the event: No refund will be issued, as we’ve already begun the planning and preparation process.

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2. Products

Custom orders are non-refundable once the order is placed, as these are personalized items.

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3. Non-Custom Products

For non-custom products (e.g., event decor, general gifts), we offer a 7-day return period from the date of receipt:

• Items must be unused, in original condition, and in their original packaging.

• Refunds will be issued to the original payment method once the return is processed.

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4. How to Request a Refund

To request a refund or cancellation:

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• Email: corksandconnections.com

• Please include your order number, details of your request, and any relevant information to help us process your request.

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5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will provide a replacement or a full refund depending on the nature of the issue.

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6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

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7. Contact Us

For any questions, please reach out to us:

 

📧 Email: corksandconnectionss@gmail.com